Seesmic is focused on social enterprise; Android, iPad Debuts Apps for Salesforce CRM

Leena Rao is currently working as a writer for TechCrunch. She recently finished graduate school Medill School of journalism at Northwestern University, where she studied business journalism and videography. From 2004 to 2007 she helped lead Congresswoman Carloyn Maloney advocacy and community relations in New York. She graduated from Columbia University in 2003, where it was ... ? Read More

Social application developer Seesmic makes a big step in social enterprise and debuting dedicated Android app and iPad app for Salesforce CRM product (Windows phone 7 will also be added soon), called Seesmic CRM. Android app will be published tomorrow morning at Salesforce at the annual Conference, Dreamforce and Seesmic launches iPad app within a few weeks.

For the background of Seesmic, which was founded by a French entrepreneur Loic Le Meur, allows you to monitor and follow up the social web. Seesmic desktop, Internet and mobile clients integrate with Twitter, Facebook and other social networks. Bonus using an application like Seesmic is the ability to combine your streams from a variety of social Web services such as YouTube, Foursquare, Techmeme, LinkedIn, and others.

But lately, Seesmic dabbling in the enterprise and launch more focused business functions. Last fall, Seesmic has deep integration with Salesforce enterprise social network chatter. And then earlier this year, Salesforce 4 million Australian dollars round in Seesmic.

Mostly Seesmic Android and iPad apps CRM lead all the functionality of Salesforce CRM for mobile phones. Users can search their Salesforce.com account from native applications; Search for leads, contacts, accounts, related activities and sets of chatter on the move; Creating and updating leads, contacts, tasks, and activities; Log calls and emails after meetings; and much more. And applications use mobile OS; to map users to their respective leads to their current location; upload photos and more. While prices had not been announced yet, Seesmic may charge a fee of $ 10 per month per user for the application.

Le Meur tells us that he does not compete with Salesforce CRM giant, because currently does not offer in-depth Android and iPad apps. In fact, Seesmic is working "hand in hand" with Salesforce mobile group to develop these native apps. And Salesforce particularly bullish on social enterprise at the end — "Welcome to the social enterprise» is the theme of the Dreamforce this year. As Le Meur said: "we are working with Salesforce, not compete with the company."

Of course it's interesting that Twitter's developer platform is shifting focus from building consumer and focusing on the enterprise. In March, Twitter basically told developers avoid compete with them on their own customers. It's not that Twitter doesn't want developers to build off their platform, they simply do not want developers to create clients that simulate Twitter's own services.

Thus Seesmic found new user base in the area of business. Le Meur explains that the use of mobile and social enterprise of the future for Seesmic. While the startup will not relinquish their Web and mobile applications (Android app company has more than one million users); all efforts of Seesmic now completely focused on attracting social for business users, "said Le million euros.

Seesmic BlackBerry app shuttered a few months ago. You can watch Le million euros in a recent conversation with TechCrunch TV Andrew Kina here.

(Disclosure: TechCrunch editor Michael Arrington was an early investor in Seesmic.)

Seesmic is a powerful set of social media and collaboration tools that provide businesses and individuals with everything they need to build and manage their brands online. WITH ...

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Google Enterprise support with legal Q&A LawPivot opens platform to the public

Leena Rao is currently working as a writer for TechCrunch. She recently finished graduate school of the Medill School of journalism at Northwestern University, where she studied business journalism and videography. From 2004 to 2007 she helped lead efforts for advocacy and community relationships Congressman Carloyn Maloney in New York. She graduated from Columbia University in 2003 where it was ... ? Read More

Google Enterprise support LawPivot mix Q&A platform for legal advice for businesses and allows technology companies and startups confidentially to request legal expert lawyers. But so far, LawPivot retained legal links on his site private so that only the lawyer and business can get access to this information. Today run produces publicly available Q&A platform enables businesses to also publicly ask questions and receive answers from the LawPivot community of users throughout the country.

For the background, LawPivot was founded by a group of lawyers and tech execs, including Jay Mandal, a mergers and acquisitions lead to Apple; Nitin Gupta; lawyer litigation intellectual property; and Steven Kam, engineer and architect with experience as an attorney in litigation intellectual property.

The LawPivot public Q&A of legal experts on subjects such as corporate, intellectual property, contracts, employment, tax and immigration law, you can share their knowledge and understanding of the business of answering publicly legal issues raised by the LawPivot community.

Of course enterprises still can ask private questions, but it creates a way for lawyers to publish their legal advice (and possibly get more business) and allows startups to build a resource for other businesses to use when searching for answers to such questions. For example, many entrepreneurs strapped boot can use public product has the ability to receive advice on issues, not necessarily harder.

As we wrote in the past, run calls upon lawyers to build comprehensive profiles on LawPivot, companies know where their legal advice. LawPivot will also connects companies to appropriate lawyers to answer your legal questions. How companies interact with LawPivot over time, technology site will use past and present user data and trends to ensure the best lawyers to answer your question, based on the specific needs of the company.

The company has also released an infographic detailing the most popular legal topics at LawPivot, including word cloud visualization shows the relative frequency of some of the topics raised by the company at LawPivot in the description of the nature of the issues on the site. Most popular legal issues on the LawPivot are located in areas or corporate law, intellectual property, contracts, and Internet law.

Online legal space is growing rapidly, and companies like rocket lawyer and raise hefty funding rounds of LegalZoom. While LawPivot focuses on more niche community site still has the ability to disrupt the legal space for the business world.

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Zendesk brings SaaS to the enterprise customer service

Leena Rao is currently working as a writer for TechCrunch. She recently finished graduate school of the Medill School of journalism at Northwestern University, where she studied business journalism and videography. From 2004 to 2007 she helped lead efforts for advocacy and community relationships Congressman Carloyn Maloney in New York. She graduated from Columbia University in 2003 where it was ... ? Read More

Zendesk customer support starts going after enterprise customers with the launch of the new decision, taking into account the large organizations. Established in 2008, Zendesk offers Web, SaaS delivered advisory/support tickets application that gives companies an easy way to manage incoming requests support from end customers.

Zendesk in new enterprise-class features include unlimited internal use, so large customers can include company-wide insight into the operation of the service. The company has also established a specialized platform for parent companies with multiple brands, you can centralize their support groups, while maintaining the brand of the client before the support portal.

Organizations can also customize permission levels for a group of agents, allowing or restricting access to certain features in Zendesk, such as access to the private comments or
channels, or the ability to change the field ticket. And customer support interaction could be archived automatically.

To date, Zendesk has added more than 10 000 clients. The company claims that some of these clients are big companies, but this is the first time that Zendesk offers plan and platform that is specifically tailored to meet the needs of security and enterprise scale company. Prices for an enterprise plan starts at $ 99 for the agent.

Zendesk raises $ 26 million to date from Matrix partners, benchmark capital and Charles River Ventures.

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